Wine School Booking Terms & Conditions

General Tastings & Courses

  • Your booking is not secured until payment is received – all events must be paid for in advance.
  • Cancellations received more than 4 weeks prior to event date – you can choose to receive a full refund, send a substitute, transfer to another event, or receive a credit against any of our future events.
  • Cancellations received between 4 weeks to 2 weeks prior to event date – you can choose to send a substitute, transfer to another event, or receive a credit against any of our future events. No refunds will be provided.
  • Cancellations received between 2 weeks prior and up to the day of the event – you can choose to send a substitute. No refunds, credits or transfers will be provided.
  • In the event of 'no-shows' - no refunds, credits, or transfers will be provided.
  • On our 8 and 4-week courses – if you elect to miss an evening (minimum 7 days' notice) you may either send a substitute, arrange to pick up the missed session on a subsequent course, or request a credit against any of our future events.
  • On occasion due to unforeseen circumstances we may need to postpone or reschedule a course or event. If alternative date or a credit is not acceptable we will refund payment in full.
  • Where circumstances are beyond our reasonable control, we reserve the right to postpone and reschedule all or part of any course or event and no refunds will be offered
  • We reserve the right to change the venue of any course or event to one of equal or superior quality (and within the same vicinity).
  • We reserve the right to ask any person to leave any event if their behaviour is deemed unacceptable or disruptive to others.
  • We do not serve alcohol to guests under the age of 18.

Gift Vouchers

  • Gift vouchers are non-refundable.
  • Gift Vouchers are valid for 2 Years from date of issue.
  • If you are using a Wine school gift voucher we will verify the voucher number(s) supplied before event date.
  • 3rd Party Gift Vouchers - please contact us with details of the company name and we can guide you to the appropriate tasting experience(s).

WSET Courses

  • Candidates must be over the UK legal minimum age for the retail purchase of alcoholic beverages.

WSET Course Cancellations/Refunds

  • Bookings for WSET courses are refundable up to 4 weeks prior to the Course Start date.
  • All Refund requests must be made in writing or by email.
  • The full amount will be refunded (less an Administration Fee of £30.00 plus the cost of any WSET Study materials supplied).
  • No refunds are available for cancellations received within 4 weeks of Course Start date.
  • On occasion due to unforeseen circumstances we may need to postpone or reschedule a course or event. If alternative date or a credit is not acceptable we will refund payment in full (less the cost of any WSET Study materials supplied).
  • Where circumstances are beyond our reasonable control, we reserve the right to postpone and reschedule all or part of any course or event and no refunds will be offered

WSET Course Transfers

  • Transfer of a booking to an alternative Course date at the same Wine School is permissible up to 4 weeks prior to the Course Start date – subject to availability.
  • Transfer requests must be received in writing or by email, and will incur an Administration Fee of £30.00
  • Transferred courses are not eligible for refunds

WSET Course Exams

  • Examination dates are fixed to the course onto which you book and any transfer to an alternative exam date will incur an administration fee of £30.00.
  • Exam date transfer requests must be made in writing or by email and are subject to availability.
  • Exam date transfer requests made within 10 or less working days of the exam date will incur the Admin Fee plus the cost of the unused exam paper.

Corporate & Private Events

  • For Corporate and Private events, a non-refundable deposit is payable to hold the date and the remaining balance must be paid before the event.
  • Final numbers must be confirmed no later than 1 week before the event. Our invoice will be based on these numbers as a minimum and the cost of any additional guests attending will be detailed on a final invoice if applicable.

 

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